Lezigo Privacy Policy
1. Introduction
INTHEPOND operates the Lezigo event ticketing platform. We respect and protect your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, as well as your rights regarding your personal information.
By accessing or using our Platform, you agree to the processing of your personal information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.
2. Personal Information We Collect
We may collect the following types of personal information:
User Information
- Identity information: Username
- Contact information: Email address
- Account information: Password (stored in encrypted form)
- Profile avatar (if you choose to upload one)
Transaction Information
- Payment details: Credit card information, bank account information (Note: We process payments through secure third-party payment processors and do not directly store complete payment card details)
- Ticket purchase history: Types of tickets purchased, quantity, price, date
- Billing and refund records
3. How We Use Your Information
We collect and use your personal information to:
- Process your account registration and management
- Process ticket purchases, delivery, and verification
- Provide customer support
- Process payments and refunds
- Send notifications and updates related to your purchases
- Improve our platform and services
4. Information Sharing
We may share your personal information with:
- Payment processing services (to process your payments)
- Event organizers (limited to username and email address for ticket verification)
- Service providers who help us operate our platform
- Legal authorities when required by law
5. Data Security
We implement appropriate security measures to protect your personal information, including encryption, secure payment processing, and limiting access to personal information on a need-to-know basis.
6. Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information in certain circumstances
- Object to processing for direct marketing purposes
7. Contact Us
If you have any questions about this privacy policy, please contact us at:
Last Updated: April 13, 2025